Privacy Policy for The Knapp Firm
Effective Date: 6/6/25
The Knapp Firm (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information, including your phone number when you opt in to receive SMS communications.
1. Information Collection
We collect personal information you provide, such as your name, phone number, email address, and any other details relevant to your appointment or communication with The Knapp Firm. If you opt in to SMS messaging, your phone number will be stored securely and used solely for the purposes outlined below.
2. SMS Consent Communication
Phone numbers obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
3. Types of SMS Communications
If you consent to receive text messages from The Knapp Firm, you may receive messages such as:
- Appointment reminders
- Follow-up messages
- Billing inquiries
Example Message:
“Hello. We have received your tax information and your return is in the queue to begin. From The Knapp Firm. You can reply STOP to opt out of SMS messaging from The Knapp Firm at any time.”
4. Message Frequency
Message frequency may vary depending on the nature of your relationship with us.
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
5. Fees for SMS Messaging
Standard message and data rates may apply according to your mobile carrier’s pricing plan. Charges may vary for domestic and international messages.
6. Opt-In Method
You may opt in to receive SMS messages from The Knapp Firm through one of the following methods:
- Verbally, during a conversation
- By checking the SMS consent box on our intake forms
- By otherwise providing express consent through digital or written methods
7. Opt-Out Method
You may opt out of receiving SMS messages at any time by:
- Replying “STOP” to any message you receive
- Contacting our office directly at [Insert Phone Number] or [Insert Contact Form URL]
8. Help
If you are experiencing any issues with SMS messaging:
- Reply with the keyword “HELP”
- Contact us directly at [Insert Contact Email or Phone]
- Visit [Insert Privacy Policy URL] and [Insert Terms and Conditions URL]
9. Additional SMS Disclosures
- Message and data rates may apply
- You can opt out at any time by texting “STOP”
- For assistance, text “HELP”
- Message frequency may vary
10. Data Security
We implement appropriate technical and organizational measures to protect your information, including your SMS opt-in data and phone number. Only authorized personnel have access to this data, and it is stored securely.
11. Policy Updates
We may update this Privacy Policy periodically. All updates will be posted to this page with a revised effective date.
12. Contact Us
For questions regarding this Privacy Policy or your data, please contact: